About Us
Below is some information about our company as well as general policy information.

The Company 

Koralex s.r.o. is the largest distributor of TOHO Japanese seed beads in all of Europe. We have gained a reputation on providing top quality beads around the world. Our strong partnership with TOHO Co. Ltd. in Japan allows us to provide you with the best selection and service. Our most important mission is to provide you with the best service in Europe.


Contact Information 
Koralex s.r.o.
Alšovice 156
468 21 Bratríkov
Czech Republic
tel/fax: +(420) 483 360 288 (Czech, English and German)
alt. tel: +(420) 777 991 991 (English and German)
e-mail: info@seedbeads.eu, sales@seedbeads.eu

Hours 
Our hours are Monday through Friday 6:30 - 15:00. Central European. You may visit our warehouse/showroom by appointment only -- minimum warehouse purchase applies.  Call for details.

Ordering 

We prefer that you place your order via the website, as internet orders are given priority status and will be filled much more quickly than orders placed by phone, fax, or email. Additionally, orders may be mailed -- a great option when you require specific items based on enclosed samples. When you place an online order, you will receive a confirmation email once the order is received and then another confirmation when the order is shipped. Please note the minimum order is Eur 250,00, regardless of order method. Orders that are less than Eur 250,00 will not be accepted.

Back Orders 
The web site stock is updated every day. Inventory is very difficult to constantly monitor, therefore, the stock is 95% accurate. When an item is out of stock, we do not back order it. Usually, out of stock items are restocked within a month with the exception of closeout items, however; this is not guaranteed.
    
Shipping Costs 

Shipping will be based on the actual carrier charge. The shipping method is selected at the time of order and the cost for shipping will be added to the order. Shipping costs are non-refundable. We have partnered with UPS to provide you with a reliable and efficient way to receive your goods.

 
Checks 

Checks are not accepted. Please pay by bank draft. In the future we will add a credit card payment option.

 
Credit Cards 
At this time we do not accept credit cards, however, we are looking into this option for the near future.
 
CODs 
Checks are not accepted. Please pay by bank draft. In the future we will add a credit card payment option.
 
Returns 
We are happy to accept returns for exchange on all damaged items or mis-shipments. A copy of the original invoice must be accompanied with your return. For all other returns, please call for authorization and instructions. Returned items will be exchanged for store credit and are subject to a restocking fee of 20%. Items must be received in original condition (ie. still in original packaging, etc).

Feedback 
Your feedback is very important to us.  Please let us know how we are doing and what we can do to serve you better.  We will make every effort to implement your ideas into our daily course of business.

ETT 
Podle zákona o evidenci tržeb je prodávající povinen vystavit kupujícímu účtenku. Zároveň je povinen zaevidovat přijatou tržbu u správce daně online; v případě technického výpadku pak nejpozději do 48 hodin.


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